Professional Training Programs

Elevate your hospitality career with our comprehensive, hands-on training programs designed for immediate impact.

Transform Your Skills, Transform Your Career

Our training programs are designed by industry experts and delivered by experienced professionals who understand the unique challenges of African hospitality.

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Certified Programs

All participants receive internationally recognized certificates upon successful completion of our training programs.

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Expert Instructors

Learn from seasoned hospitality professionals with extensive experience in leading hotels and restaurants.

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Practical Application

Hands-on training with real-world scenarios, role-playing, and immediate application of learned skills.

Core Training Programs

Master the fundamentals of hospitality excellence in our four specialized areas.

Front of House & Service

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Kitchen Operations & Food Safety

2-Day Specialized Program

  • Table management and timing
  • POS systems and payment processing
  • Event service and banquet operations
    • Next Session:
    November 22-24, 2025
    Register Now
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    Kitchen Operations & Food Safety

    2-Day Specialized Program

    Perfect for: Cooks, kitchen assistants, sous chefs, kitchen managers

    What You'll Learn:
    • HACCP principles and food safety protocols
    • Mise en place and kitchen organization
    • Portion control and cost management
    • Professional plating and presentation
    • Kitchen equipment operation and maintenance
    • Menu planning and recipe standardization
    Next Session:
    December 1-2, 2025
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    Housekeeping Excellence Standards

    1-Day Intensive Program

    Perfect for: Room attendants, housekeeping supervisors, laundry staff

    What You'll Learn:
    • Room cleaning procedures and standards
    • Bed making and turndown service techniques
    • Bathroom sanitization and supply management
    • Inspection checklists and quality control
    • Lost and found procedures
    • Guest privacy and security protocols
    Next Session:
    December 8, 2025
    Register Now

    Specialized Training Programs

    Advanced programs for experienced professionals looking to enhance specific skills.

    Customer Service Recovery Masterclass

    Duration: 1 Day
    Focus: Turning complaints into opportunities

    Key Skills:
    • Active listening techniques
    • Emotional intelligence in service
    • De-escalation strategies
    • Follow-up and relationship building

    Next Session: December 15, 2025

    Leadership in Hospitality

    Duration: 2 Days
    Focus: Management and team leadership

    Key Skills:
    • Team motivation and coaching
    • Performance management
    • Conflict resolution
    • Operational planning

    Next Session: January 12-13, 2026

    Revenue Management Basics

    Duration: 2 Days
    Focus: Pricing and revenue optimization

    Key Skills:
    • Dynamic pricing strategies
    • Demand forecasting
    • Channel management
    • Performance analytics

    Next Session: January 19-20, 2026

    Upcoming Training Schedule

    Plan your professional development with our comprehensive training calendar.

    Date Program Duration Location Status
    Nov 15-16 Guest Service Excellence 2 Days Nairobi Training Center Open
    Nov 22-24 F&B Service Mastery 3 Days Lagos Training Center Open
    Dec 1-2 Kitchen Operations & Food Safety 2 Days Cape Town Training Center Open
    Dec 8 Housekeeping Excellence 1 Day Accra Training Center Open
    Dec 15 Customer Service Recovery 1 Day Nairobi Training Center Few Spots

    Register for Training

    Take the next step in your hospitality career. Register for our upcoming training programs.